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Knowledge Quality Enhancement:

Knowledge is interrelated with data, information, and action, the most important action being to improve the ability to think. Rapid access to expertise within an organization is a purpose of knowledge management. Quality professionals have critical leadership and educational roles in the production / collection of that knowledge and in the management of corporate memory.  

The tools of knowledge management allow an organization to maintain a collective long-term memory. Within the memory are knowledge assets. These assets are gathered from experts and then organized, optimized, and shared. It is knowledge harvesting that transforms the individual knowledge of experts into knowledge assets.

When ICKES says “Quality” we mean best practices, continuous improvement, and tapping the full power of knowledge. Quality defines and derives successful individuals, organizations and communities and it never stops evolving.

The approach is to help Indian Knowledge Industry upgrade it’s competitiveness through the practice of a management philosophy based on Knowledge Quality Enhancement. ICKES has launched efforts to provide assistance and knowledge around this topic. Among these efforts, ICKES’s Knowledge Quality Enhancement is an initiative to provide a community for quality novices / beginners and professionals to gather and exchange knowledge and promote best practices while advancing awareness and the use of quality as a knowledge enhancement.

As a catalyst to quality movement, we can help you to nurture a highly Quality driven culture, upgrade your competence, and become world-class in your profession.

What is Knowledge Quality Enhancement?

KQE in short, means to achieve a level of competence in an organisation striving towards professional excellence. KQE is a practice of a management philosophy which is focussed on :

Ø         Achievement of professional / business success

Ø       Use of a system which is based on scientific methods

Ø       Participation of its entire people.

In brief, a KQE practicing company / organization must be a provider of :

Ø World class products / services to satisfy its customers and users, which are

• Competitive in price, quality and delivery performance
• A Work culture, which, makes it the most loved organization amongst its people
• A high Share-holder value

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Our KQE division intends to establish an environment conducive to more effective Knowledge creation, transfer, and use. We devote ourselves to the dissemination of best practices to invite insights into the perceptions and opinions of quality in knowledge arenas of a number of stakeholders to gain a balanced view. 

The principle objectives of ICKES’s KQE are: 

Ø Promoting awareness on quality as a lever for enhancing competitiveness.

Ø Providing Education & Training opportunities relevant to quality process.

Ø Providing Counseling services for improving competitiveness through quality.

Ø Recognizing excellent institutes / organizations & present them as role model.

Ø Provide a platform for sharing good practices, performances and strategies for competitiveness.

Ø Conduct research for developing implementation models of quality in selected sectors.

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The Changing Role of Quality Professionals

It is generally agreed that the quality professional of the future will be an educator, facilitator, and a source of the body of knowledge pertaining to the various disciplines of the profession. The common thread among the changes is that knowledge will be a differentiator. To prepare for inevitable changes, the quality professional must embrace change, remain flexible, be willing to take risks, and develop a reliable network of professional contacts. 

The Quality movement in India apart from Manufacturing sector is now focusing on key knowledge sectors that are expected to leverage Indian Economy, which include: 

 Ø Engineering sector

 Ø Services sector

 Ø Education

 Ø Governance

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Competence in service industry is developed through bringing together specialist areas of research and provide a communication medium for those working in the service sector.

Service sector activities now account for 70% of GDP and the same proportion of total employment. Current thinking recognizes the value of information exchange between service industries. KQE lay some focus on “for profits” concerns such as – finance, transportation, tourism, hotel and catering, but it gives relevance to public administration & health sector.

Key Benefits

Access to such a wide variety of research gives service industry managers an opportunity to keep abreast of new thinking and adapt ideas to work successfully in their respective areas.

Key Journal Audiences

Ø Academics and researchers in the field

Ø Management consultants

Ø Senior personnel in service industries

The activities in Service Management Covers:

Ø The service encounter, the service escape and service experiences

Ø Service quality and quality management

Ø The concept service and the service logic

Ø Value creation through services and service competition

Ø Complaints management, service recovery and service guarantees

Ø Customer involvement and customer focus in service organizations

Ø Customer satisfaction, loyalty and profitability

Ø New service development and service design

Ø Service innovation

Ø Technology in services and self service technology

Ø Service productivity

Ø Service culture

Ø Service strategy and service excellence

Ø Dynamics in service relationships

Ø Service management and service leadership

Ø Service operations management

Ø Human resources management

Ø Service networks and service outsourcing

Ø Services in manufacturing companies.

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The competitiveness in Education Sector id achieved through the effective management of the educational process with a broad overview of developments and best practice in the field, with particular reference to how new ideas can be applied worldwide. Our services include dissemination of information relating to innovation in educational management across the spectrum, the development of educational delivery mechanisms, and the creation of an environment in which the management of resources provides the most efficient outputs achievable on an national basis to allow the sharing of new initiatives.

As the whole structure and philosophy of education goes through a sea-change, and as budgets are cut, educational managers need to keep abreast of new developments in order to maximize their resources and determine the most appropriate management strategy for their institution.

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Benefits of being a KQE Member:

All members of the KQE division will be entitles to:

1.      Free newsletter to members periodically.

2.      Preference in all programmes and missions over non members. 

KQE, offers services that encompass:

- Training                                                        - Counseling

- Facilitation                                                    - Assessment

- Events to share best practices                         - Quality promotion

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